petco.com Reviews
Based on 40 customer reviews and online research, petco.com has a consumer rating of 1.7 out of 5 stars, indicating that most customers are not satisfied with petco.com.
5 Stars(6)
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4 Stars(1)
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2 Stars(1)
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1 Star(32)
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Top Reviews
I purchased some aquarium gravel online through Petco's website. Immediately afterwards I realized I would rather just order it from the store and and do curb side pickup in order to save on shipping. I went to cancel my order through Petco, and the Petco site said you had to call them for cancellations, which I found kind of odd in this day in age, but whatever, I called them to cancel. I explained what happened and they said they would handle the cancellation request while I put in another order for curb side pickup from my local Petco. They said someone would follow back up with me the next day in regards to my cancellation request, which again, I found pretty odd; why do they need to contact me the next day in regards to a cancellation request, just cancel it. So the next day I pickup my order from Petco. On my way home I get a call from a customer service representative in regards to my online order. They said it already shipped and they couldn't cancel the request and that there was nothing they could do. Again, I put in my cancellation requests literally minutes after I submitted the order. I'm guessing these traditional retail companies with a web presence are getting owned so bad by the successful online retailers like Amazon and Chewy that they have to resort to shady tactics in order to milk their customers for every penny. Whatever, I will file a dispute with the credit card company and never shop at Petco again. Screwing your customers over for penny's is not a long term strategy for success. I will stick with online retailers like Chewy who do it right and don't try and screw over the customer.
This was the absolute worse shopping/adopting experience of our lives.
We came into the store as a family because my spouse doesn't drive and is disabled, and the kids are too young to leave at home alone. It was a hot spring day, not fit to leave young children in the van.
My wife wanted a bird to adopt and was looking at a $450 conure. The kids were passively looking into the plastic upright cages while my wife was asking questions about the conure to an old crone employee who was cleaning the cages. The embittered dowager sales person was clearly annoyed by my spouse's question, and when she closed the cage door and came around the cage, she yelled at us for having too many people in our party.
I responded that we were here to adopt a bird and was about to spend seven or eight hundred dollars on the bird and supplies for it. She crowed on that it was a "State law" only two people to a party inside the store.
Now, as a resident of the state and being well-versed in COVID-19 pandemic legislation and ordinances in our area, I corrected her that the governor never issued a stay-at-home order and that the two person thing was that store's suggestion, not a law or policy. Well, she freaked out and waddled to the store manager, another dowerless old crone, who proceeded to yell from across the front of the store, "Goodbye. Have a nice day" repeatedly. We were kicked out of their store! Had they loss their minds? My wife was humiliated.
I never heard of such a thing. I called Petco customer service and was on the phone almost a hour with them. They took a complaint and asked me if I wanted to speak to the district manager. I said yes and was told the DM would be given my contact information. The DM never called.
Shame on Petco for treating my poor disabled wife so rudely and for not caring enough to call me back and at least explain the store manager's strange behavior. We went to three other Petco stores immediately afterward across the river while I was on hold with customer service, complaining about the Council Bluff store's treatment of us, and all three Omaha store teams were shocked and added that there was no law or policy restricting us from shopping at Petco.
I want an apology from that store manager for my wife.
Customer Reviews (40)
Always went to this new petco at 18 teterboro landing dr. teterboro, n. J.
After looking threw there tanks they only had small pleckos and mayby 4 topes in all the tanks. So I asked the salesman for 2 large plecko`s for my tank. The sales guy asked what size tank do you have. I told him 10 gallons. He said I could only have one plecko and it would have to be a small one. I stated I asked for 2 larger pleckos. He refused to sell them to me. He said I don`t work in this department as he was wiping the fish tanks down. I went to the front desk and asked the girl could I have someone who works in the fish area. She pointed at the man in the picture ive sent you and said he`ll help you. I asked for someone else. As he stated he don`t work in that department for argue sake. She asked another sales person to take care of me and we proceeded to the fish tanks. The salesman in the picture told him some thing and he left and came back 10 minutes later and told me the manager said I can`t buy the plecko there too big for my tank. They`re all small but. I put all them items my wife and I were purchasing back on the shelf and as we were leaving they laughed and said have a nice day. I will never buy at petco again.
I have been utilizing Petco grooming for many years and this is the first time they truly did a big disservice. I scheduled an appointment for my dog at 4:15. At 4:20 EXACTLY, Brittany (a groomer from Petco) calls and says you are 5 minutes later we can't see your pet. I told her I'm in the parking lot (which I truly was) and she said sorry we are booked. I am sorry that you guys are booked but I scheduled an appointment. I do understand if their plate was full for today. But you don't tell someone no if they have an appointment scheduled and is within the 5 minute grace period. I work in a customer service job myself and I would NEVER tell someone that. Thank you Brittany for making Petco lose a customer
Petco has been absolutely awful to work with. I have had the same issue on my account for over 4 months now and have called multiple times. I requested to have my repeat delivery canceled as I no longer need pet food from them and every time I call to get help (because their app never works) I get told they will take care of the issue, call me back when it's completed, AND IT NEVER GETS FIXED!
I am so over Petco, I still have the issue and no one has seemed to care that this is a huge inconvenience to me. I am now wanting my entire online account to be deleted off their system because this. Has. Been. A. Headache.
Very unprofessional. I still have my issue of having repeat deliveries when I don't want them. They are wasting my time and energy and I am SO put off with their services.
On a normal basis, the clientele are extremely nice and do excellent job. Today, however, a large woman said my dog had bitten her and she would report it. I, respectfully asked why she didn't muzzle the animal. She was talking away through whole thing. Said she have me cancelled.
I was very impressed with the male groomer that was working the day I stopped in to pick up fish supplies. I was checking out at cash register and noticed this particular groomer was struggling with a dog but he remained focused and calm and figured out how to make it work. Well done whatever his name was!
Customer service is horrible here. Everyone trys to send you to the next person instead of taking care of the problem.
Just lost another regular customer with two dogs! I tried to make an appointment online, for both dogs, but the system said there weren’t anymore appointments on the same day after booking the first one (please note BEFORE I booked the first it said there were 10 appointments available). So I called and called and called and finally got someone to answer the phone. Asked for my other dog to be added to the appointment, but was told that “Oh, the online booking program often says there are multiple appointments when there really aren’t. We can’t get the other one in on the same day. Would you like a different day for the other dog?” NO!! Geez...I live an hour away. I need the, both on the same day, which should’ve been obvious.
I asked for another time when they could both come together. We finally settled on yesterday (3/27/21) and that was that. No other conversation topics.
I get there yesterday, 10 mins early, and was promptly told by the tech that she needed to see one of the dogs rabies shot proof. I tactfully explained that we had already provided that back in December when the dogs were here last. She said her records show he is overdue since Aug 2020! I stayed calm and explained that it wasn’t possible because they would’ve done this same conversation in December if that was the case. As a matter of fact, I had to reschedule the December appointment because I had to get his shots updated first, which I did and gave them the proof then. She said she had to get a manager.
The “manager” came and said the same. I asked her to see the logic of our situation. If you look, you can see the dogs were groomed there in December. How would that happen if my dog was out-of-date on his rabies. Obviously somebody didn’t update the system records in December when we came. She got mad and said, “I wasn’t here that visit so I have no proof. You can’t make us take your dogs just because they’ve been here before.”
I tried to point out I wasn’t asking for special treatment due to my patronage, but rather due to the obvious facts that we’d already provided proof of the shots. She said there was nothing she could do and “she understood my frustration.” No, no you don’t. I LIVE AN HOUR AWAY, which I’ve told them every time I come, and I always make sure that the dogs are up-to-date so this won’t happen! This is NOT the first time their systems records are lost or wrong! My dogs are AKC registered Rough Collies and I do not take their health and welfare lightly.
This incident happened at the Farragut TN location on Brooklawn Dr.
Petco lost my business for good and I will go out of my way to prevent others from spending their money on these hacks as well!!!
Terrible customer service both in store and online. If the goal is to drive every customer away, then they’re doing an AMAZING job!
I was dissapointed because I went to my puppies grooming appointment today in Waterford CT and the workers didnt want to do the grooming and i also went for the nail trimming and they didnt wang to trim his nails it because they "Didnt want to hurt my dog". I paid for VitalCare and I wanna cancel. I truly dont appreciate this
This is one of the worst companies to use if you are trying to take care of your pet's need. Ordered my dogs heartworm pills and flea medicine, the price they had online is not what I was quoted, had to send a screen shot to get it for what they advertised on line. That was two weeks ago. I still haven't received my prescription. I kept checking tracking info but it hadn't been update. Fast foward to today, I call them and explain that I needed my meds for my dog by TOMORROW, that's why I ordered it in enough time for it to get back. They checked on the order and said that they can't locate it and to give them 24 hours and they will get back with me. However, this doesn't solve the problem of my dog needing his med tomorrow when i was told it would only take 2-5 days to receive. I asked them could they just overnight my order for me since it wasn't my fault. I was told they don't do overnight shipping. However, after looking on line I see that you can pay to have orders back in 1 day. So they should have tried to resolve the issue by doing so. This is not the first issue, I've had with them. As a first time customer back in November, I had a bad experience with them. Unfortunately, none of the other stores carry my dog's particular food so I have to order from them.
Place an order for 20lb box of assorted old mother Hubbard biscuits. There were only 9 of the char tar flavor. Where is quality control? There should have been approximately 6-7 lbs of each flavor IMO.
I called customer service and was basically told not our problem. The product description does not specify how many of each flavor will be provided. But common sense dictates there should at least be equal amounts.
I am really turned off by petco’s policy of quizzing customers when you want to by tropical fish. At first it seems like friendly banter about a shared interest. Then it morphs into a 17 year old telling me why I shouldn’t buy “that” because my tank is too small or that fish will get too big. If it was... again a friendly teaching moment... I would not take offense but, if you choose to make use of your God given freedom of choice the sales person becomes rude. This happens consistently so I will consistently shop elsewhere from now on.
petco.com Questions & Answers
Posted on 11/21/2019
Chewy.com is cheaper, faster and much better service.
Posted on 11/21/2019
IMPOSSIBLE! Stinks. Cannot get beyond call center.
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